Terms and conditions of sale

These terms apply only when a paid Conciergerie Alicante service is the subject of a proposal, quotation, mandate or written agreement. Simply submitting a request through the website, receiving guidance, reading a news item or reading a guide does not constitute an order.

The content, scope, price, applicable taxes, any costs and payment terms are communicated before any commitment is made. Only the prices and terms communicated in a current proposal and expressly accepted are binding.

The service is engaged only after explicit acceptance of the terms communicated to the client. Payment dates and closing conditions are stated in the accepted proposal. A €50 including VAT professional introduction is paid in full before contact details are shared. For one-off assistance at €60 including VAT/hour, the first hour is paid in advance, with extra time actually provided billed proportionately afterwards under the agreed terms. The €445 including VAT rental search is payable in two parts (€222.50 on booking and €222.50 at the end of the assignment); €490 including VAT relocation coordination is also split (€245 on booking and €245 on completion of the agreed work). The assignment may close early when the agreed work has been completed. These terms remain subject to proper contract performance, cancellation rules and applicable withdrawal and refund rights. Unless otherwise stated, prices communicated to consumers are shown inclusive of taxes where required by law.

When a third-party professional is recommended or introduced, that professional remains independent, sets their own terms and remains responsible for their service. Conciergerie Alicante does not guarantee their availability, their acceptance of the assignment or any particular outcome.

When a proposal includes a housing search, Conciergerie Alicante performs only the steps set out in the accepted proposal: clarifying the need, searching for leads, using its network, passing on identified opportunities, coordinating initial exchanges or arranging introductions, according to the agreed scope. Fees charged by Conciergerie Alicante remunerate only the work it performs itself.

Where a step must be carried out by a third-party professional or organisation - for example a gestor, lawyer, bank, insurer, agency or other specialist - Conciergerie Alicante may arrange the introduction but does not perform that third-party service itself, unless the accepted proposal expressly states otherwise. The third party acts under its own responsibility, on its own terms and, where applicable, charges its own fees or costs, which are not included in Conciergerie Alicante fees unless expressly stated.

The housing-search service covers the agreed work and does not include any guarantee of outcome: no minimum number of properties or proposals, viewings, availability, acceptance of an application, conclusion of a tenancy agreement or result within a particular period is guaranteed. Where the proposal sets a maximum term, the service ends no later than that date without automatic renewal unless a new written agreement is made. It may end earlier when the agreed work has been completed and closing is confirmed in writing.

Some professionals may remunerate Conciergerie Alicante when an introduction results in a service. This remuneration is agreed with the professional and does not affect their independence or responsibility to the client. Any specific rules applying to regulated professions remain applicable.

Where applicable to a consumer under a distance contract, the right of withdrawal may in principle be exercised for 14 calendar days in accordance with the Spanish TRLGDCU. If the client expressly asks for performance to begin before the end of that period, the consequences of starting early are explained before agreement. Where the service is fully performed before the end of the withdrawal period, the right may be lost only under the conditions laid down by law and with the required express consent. Requests may be sent to contact@conciergeriealicante.com.

Conciergerie Alicante is responsible for the proper performance of services it provides directly within the agreed scope. It cannot be held liable for decisions by third parties, the unavailability of a professional, public authority, bank, owner or agency, or for an external event outside its control.

If a difficulty arises, the client is invited to write first to contact@conciergeriealicante.com in order to seek an amicable solution. Spanish law applies, subject to mandatory consumer protections. The competent courts are determined under the applicable legal rules and not by any waiver of the consumer’s mandatory rights.

The initial enquiry is free. When appropriate, a targeted introduction at €50 including VAT covers one needs review, the search for an appropriate professional profile, checking the professional can assess the case and the first introduction. Relocation coordination at €490 including VAT is a one-off service to organise the first steps of a move: an initial needs discussion, identifying suitable professionals, up to three targeted introductions agreed in the quote, arranging first exchanges, limited follow-up and a written completion summary. Introductions included in the package are not charged an additional €50 each. The actual number depends on agreed needs and the availability of professionals willing to consider the case; three different specialists are not guaranteed. Active housing searches, landlord management, unlimited personal assistance, procedures undertaken by professionals or public bodies, and third-party fees, costs and taxes are excluded. Clients handle their cases directly with these specialists. The assignment lasts a maximum of 30 calendar days from the start date stated in the accepted quote, with no automatic renewal. It may finish sooner when agreed tasks are completed, with a written summary. The quote defines tasks, introductions and any included appointments. Any extension or new request requires prior written agreement.

These are best-efforts services: availability, acceptance, administrative results or timing cannot be guaranteed. The €50 introduction fee is due only when a professional willing to consider the case has been identified and the client has accepted our proposal; otherwise no €50 fee is charged. Coordination work completed is reported even without a successful outcome. Any extra work requires a quotation and the client’s prior approval. Official fees and third-party advisers’ fees or monthly subscriptions are not included.

Some partners may pay us for introductions. Any financial relationship relevant to the recommendation is disclosed before the introduction; personal data is not sold as such. Professional conduct rules continue to apply.

The first enquiry is free. The €50 professional introduction and landlord property management are different services. Where legally appropriate, a €445 including VAT optional three-month personalised housing-search package may be offered: brief review, active searching in the agreed area and contacting agencies. The assignment may include arranging or accompanying viewings where expressly agreed. The quote sets out the area, services, travel arrangements and applicable charges. The maximum duration is three months, without automatic renewal. It can end sooner once the property is chosen, a lease is concluded directly with the landlord or agency and our agreed assistance is complete. If no property is found, it closes at the agreed deadline after a summary of the work done, subject to proper performance and the client’s legal rights. No property or lease is guaranteed.

Under Article 20.2 of Spain’s Urban Leases Act, estate management and lease formalisation costs for a main home cannot be charged to tenants directly or indirectly, under any label. A genuinely optional service which is not essential for making the lease can be charged to a tenant only where legally permitted, expressly requested in writing and quoted beforehand. The search package must never disguise prohibited agency or contract fees. Sending a form does not constitute a purchase.

This is different from a €50 including VAT introduction to a professional. One-off assistance covers our personal support with appointments, practical errands and communications. The published rate is €60 including VAT per hour. Before work begins, time calculation, any travel and extra expenses are explained and agreed. Immediate or continuous availability is not guaranteed. This support does not replace services reserved for authorised professionals.

Each assignment is limited to the accepted written quotation or mandate: purpose, area, tasks, any included appointments or viewings, maximum term, costs and completion terms. New requests, locations, travel or appointments are not automatically included; any additional work and charge needs prior written agreement. Packages are not unlimited or ongoing. Separate services are included only if expressly agreed.

The client provides necessary information and remains responsible for decisions and third-party commitments. Completion is confirmed in writing with a summary of work. A housing search lasts no more than three months but may end sooner once a lease is concluded and agreed assistance is complete. If no property is found, closure at the agreed end is subject to proper performance and client rights. Relocation coordination ends when quoted tasks are complete. Cancellation and early termination are addressed according to work actually done, justified costs and applicable withdrawal or refund rights; advance payments are not automatically non-refundable.

For main-home tenancies, a separate written request and mandate cannot make prohibited estate-management or lease-formalisation charges payable by the tenant. Article 20.2 LAU allows only genuinely optional, otherwise lawful services.